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Before You Book  »  All Answers
What's This?
Q: What are the opening times for customer services?

A: Customer Services is open
Monday to Friday : 09.00 – 20.00
Saturday : 09.00 - 17.00
Sunday : 10.00 - 16.00
(The best time to call is between 11 a.m. and 4 p.m.).

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Q: My question hasn’t been covered here. Who should I contact?

A: Please call Customer Services on 01708 412 280

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Instalment Payments

On certain applicable bookings you can pay for your Travel Arrangements in instalments. We will tell you at the time of booking how many instalments there will be, the amount of each instalment, and the payment due dates. This will be confirmed on your booking paperwork. Our administration fee of £3.00, which covers our administration costs for managing multiple payments, will be payable in relation to each instalment.

Travelsoon will endeavour to automatically clear the stipulated funds on the agreed dates as detailed on your paperwork. Please ensure that adequate funds are available on these dates as if the scheduled payment fails for any reason, then the remainder of the payment plan will be void, and our standard terms and conditions will preside, and we will notify you of the new balance due date that we must receive total cleared funds by. If the collecting of an instalment was unsuccessful for any reason, then your booking will also be subject to an increased administration fee of £10.00, which must be paid along with the remaining balance.

Failure to pay on the agreed dates may result in the cancellation of your booking. If you choose to cancel a booking that is subject to instalment payments, then additional fees may be payable. You will be advised of these costs at the time of cancellation.

Should you wish to pay for your Travel Arrangements in part or in full at any time after an instalment plan is entered into, then you are entitled to do so, and the remainder of your instalment plan will be adjusted accordingly to reflect this.

Should you want to make a change to your booking that means that you need to pay an amendment fee, then the amendment fee must be paid at the time that you make the change, and this fee cannot be included in your instalment payments.

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Q. Can I book car hire with my holiday?

 A. Yes we can arrange car hire for you. Please add this on your basket page, call us on 01708 412 280 or click here (www.rentalcars.com/?affiliateCode=travelsoon) for car hire from over 800 companies in over 160 countries.

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Q. Can I book my holiday insurance through TravelSoon?

 A. We can provide a low-cost travel insurance policy from our trade partners. Please click here (http://travelsoon.insurefor.com/Travel/Index.aspx) for a range of travel insurance policies.

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Q. What does ATOL and ABTA MEAN?

ATOL is a protection scheme for all flights arranged through its members. It is managed by the Civil Aviation Authority (CAA), and will insure you against events such as airlines collapsing. Not all holidays sold are protected by the ATOL scheme, please check with your agent for more information. Visit www.atol.org.uk for more information

We are Members of ABTA with membership number P6628. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. www.abta.com

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Q. What is the definition of a Tour Operator?

 A. A tour operator is a company that arranges several different services to create a holiday. This usually involves flights and hotels, but can also include extras such as transfers and car hire. These are all packaged together for one holiday price.

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Q. What do you take into account when recommending hotels?

 A. All Travel Soon recommendations are carefully chosen by members of our team. This is after speaking to suppliers, and assessing their facilities and services.

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Q. Will I receive confirmation on my booking?

 A. We will send a confirmation email as soon as you’ve completed the online booking process. This will be sent to the email address that you specified when booking. This will contain the details of your holiday, your reference number, and a breakdown of all costs that have been paid.

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Q. Will my holiday be cheaper if I book a late deal?

 A. It depends on several factors. Late deals often cost more for popular destinations at peak times of the year. This is because the best deals get taken early. However, if you’re flexible with your destination and travelling dates, it’s possible to get a very cheap late deal

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